We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

Long story short: We are not in the business of selling your data and only keep what we need to operate Polynexia.

We provide online coaching services, including consultations. As part of this work, we may collect certain personal information to deliver our services effectively and improve your experience.

Our approach to privacy is guided by three principles:

• Transparency -> We clearly explain what data we collect and why.

• Control -> You decide how your information is used and can request changes at any time.

• Security -> We protect your data with appropriate technical and organizational safeguards.

We use cookies and similar technologies to:

• Improve the performance and usability of our website.

• Understand how visitors use our services.

• Personalize your experience.

We may use Google Analytics to understand how visitors use the website. Google Analytics may collect information such as pages visited, time spent on the site, device information, and approximate geographic location.

You can control or disable cookies through your browser settings, though some features of our site may not work properly if you do.

We may use the personal information you provide to:

• Deliver coaching sessions and related services.

• Respond to your inquiries or requests.

• Process payments and manage billing.

• Send updates about services, resources, or workshops.

• Improve our website, offerings, and customer experience.

Information you provide directly

• Name

• Country

• Phone number (If you decide to provide it, for easier communication)

• Email address (For communication)

• Billing information

• Account details

• Messages or support enquiries

Information collected automatically

• Browser and device information

• Website usage data

• Pages visited and interactions on the site

• Polynexia services usage

We use trusted third-party providers to help operate our business. These providers may process or store personal data on our behalf. These providers only receive the information necessary to perform their services.

These may include:

Website Platform & CRM

• systeme.io

Website Analytics

• Google Analytics

Automation Services

• Make.com

Email & Business Infrastructure

• Google Workspace

Payment Processors

• Payment providers used to securely process transactions

Some of our service providers may process data outside the United Kingdom or European Economic Area. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

We will never sell your data to third parties.

We process personal data under one or more of the following legal bases:

• Contractual necessity - to provide our services

• Legitimate interests - to improve and operate our business

• Consent - where required, such as for certain marketing communications

• Legal obligations - where required by law

We keep personal data only for as long as reasonably necessary to operate our services, comply with legal obligations, resolve disputes, or enforce agreements.

We use technical and organizational measures to safeguard your personal data, including encryption, secure servers, and limited access protocols. While no system is 100% secure, we continuously work to protect your data.

You have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your data.

• Request deletion of your data, subject to legal or contractual obligations.

• Opt out of marketing communications at any time.

To exercise these rights, or if you have any questions about this Privacy Policy or your personal data, please contact us at:

info@polynexia.co.uk.

We may update this Privacy Policy from time to time.